Help center
FAQ
Guidance on product selection, documentation and technical enquiries.
Help center
Common Questions
For help with a specific instrument, contact us with its model and your application.
How do I choose the right test instrument?+
Browse the product categories and compare the published specifications. When contacting us, include your application, required measurements and operating conditions so we can discuss a suitable model.
Where can I find product specifications and documents?+
Specifications and available datasheets are shown on each product page. Published brochures will be available in the Download section. Contact us if you need additional documentation.
What information should I include in a quotation request?+
Please provide the product model, required quantity, accessories, destination and any application-specific requirements.
Can I discuss OEM or ODM requirements?+
Contact us with your branding, application and technical requirements to discuss OEM or ODM options for the relevant product.
What should I provide when requesting technical help?+
Include the product model, serial number if available, a description of the issue, operating conditions, and any relevant photos or error messages.
How can I contact AITELONG?+
Use the Contact Us page or email [email protected]. Include the product model and your question so the enquiry can be directed appropriately.
Need More Help?
Tell us your product model and application, and our team can help with your enquiry.
Contact Aitelong